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Our Process

The Silvergate case process ensures Quality Assurance, efficient handling of your request, and timely completion of your case.


Online Application

Fill out an online application, and you will then be assigned a unique Case ID. Do not send documents to our office without filling out the online application. Filling out this application will streamline the process and ensure faster processing of your case.

Document Intake

After submitting the online application, you will be instructed how to send documentation to our office along with the Case ID.

Assessment

A Silvergate Case Manager will review your documentation, and will advise on whether additional documentation/evidence is required before proceeding.

Case Preparation

Each case is worked on by an experienced and knowledgeable team comprised of Case Managers, Evaluators, Professors, Translators, Proofreaders and/or Editors, as appropriate for the selected service.

Delivery

The completed report will be emailed to you in PDF format. Delivery via mail is available for an extra fee; If required, please indicate so on your initial online application form.

Follow-Up

If you have suggested modifications after completion, feel free to call or email our office. Your request will be handled within minutes or hours, not days or weeks.